Finding your loyalty score
To measure customer loyalty you must ask the right questions, AND make
sure you understand the answers. That’s where we come in. Our
surveys ask the right questions to measure customer loyalty. And
just as importantly, we interpret the results so you know if your
loyalty scores are high enough. Where customer loyalty is concerned,
good is not good enough. We can tell you what is.
Two critical things you will learn from a QuickSurvey Customer Loyalty Survey:
1. We will help you gather one of the most important metrics that drive revenue growth—the number of customers who actively promote your business minus the number of customers who don’t. It’s that simple and that profound. Once you know this number, you are on your way to sustainable, long-term revenue growth.
2. You will know exactly what your business must do to grow this number. In other words, our Customer Loyalty Surveys will not only tell you how loyal your customers are, they will tell you what you need to do to increase it.
